ReMARKable Resin Refund & Returns Policy
Effective Date: September 11, 2026
We want customers to receive the ReMARKable Resin products they ordered in good condition. This Refund & Returns Policy explains how ReMARKable Resin handles return requests, damaged or incorrect shipments, cancellations, and refunds for purchases made through ReMARKableResin.com.
ReMARKable Resin is a brand of 360° Coatings LLC. References to “ReMARKable Resin,” “ReMARKable,” “we,” “us,” and “our” refer to 360° Coatings LLC and its applicable operations.
Return Eligibility
Because epoxy resin is a chemical product whose quality can be affected by opening, contamination, storage, temperature, handling, and age, returned products must meet our eligibility requirements.
To be eligible for consideration for a return, products must generally be:
- Unopened and unused
- In their original containers
- In their original condition
- Accompanied by proof of purchase from ReMARKableResin.com
- Returned only after receiving return instructions from ReMARKable Resin
Products that have been opened, mixed, partially used, altered, contaminated, improperly stored, or otherwise rendered unsuitable for resale are generally not eligible for return unless the product is defective or applicable law requires otherwise.
Requesting a Return
Before returning any product, contact ReMARKable Resin Customer Care at (800) 936-2159.
Please provide your order information and the reason for the requested return.
Do not ship a product back without first contacting us and receiving return instructions. Sending a product to us without authorization may delay processing or prevent us from properly identifying the return.
Damaged Shipments
If your order arrives damaged, contact us promptly after delivery.
Please retain the product, packaging, shipping carton, labels, and packing materials while the claim is being reviewed. We may request photographs or other information documenting the condition of the shipment.
Depending on the circumstances, we may arrange a replacement, refund, or other appropriate resolution.
Incorrect Orders
If you receive a product that is different from the product shown on your order confirmation, contact us promptly.
We will review the order and, when we confirm that an incorrect product was shipped, provide instructions for correcting the order.
Defective Products
If you believe a ReMARKable Resin product is defective, please stop using the product and contact us.
We may request information regarding the product, lot or packaging information, storage conditions, mixing procedure, application, photographs, or other information reasonably necessary to evaluate the issue.
A product-performance issue is not necessarily evidence of a product defect. Resin results can be affected by measurement, mixing technique, temperature, humidity, substrate, incorporated materials, storage, application technique, and curing conditions.
Nothing in this policy limits rights or remedies that cannot lawfully be excluded.
Opened or Used Products
Except in the case of a verified product defect or where required by law, opened or used ReMARKable Resin products are generally not returnable.
Part A Resin and Part B Hardener sold together as a kit are considered one product for purposes of returns. A partial kit cannot ordinarily be returned separately for a refund.
Return Shipping
Unless a return results from our error, a verified product defect, or a product arriving damaged, the customer is generally responsible for return shipping costs.
Original shipping charges are generally not refundable unless the return results from our error, a defective product, a damaged shipment, or applicable law requires otherwise.
If we provide a prepaid return label, follow the instructions supplied with that label.
Refunds
Once an authorized return is received and inspected, we will determine whether it qualifies for a refund under this policy.
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for a refund to appear in your account after it is processed may depend on your bank, card issuer, payment processor, or other financial institution.
Shipping and other charges may be excluded from the refund where permitted by this policy and applicable law.
Exchanges and Replacements
When appropriate, we may resolve an eligible claim by replacing the affected product rather than requiring the customer to place a new order.
Availability of replacements is subject to inventory.
If a replacement is unavailable, we may provide a refund or another appropriate resolution.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests that are received before an order has entered fulfillment or shipped.
Once an order has been processed for shipment or transferred to a carrier, it may no longer be possible to cancel the order. In that situation, the applicable return provisions of this policy will govern.
Refused and Undeliverable Shipments
Orders returned because of an incorrect or incomplete address, refusal of delivery, repeated unsuccessful delivery attempts, or other circumstances outside our control may be subject to shipping or handling costs incurred in connection with the shipment and return.
Please verify your shipping information carefully before submitting an order.
Fraudulent Transactions and Abuse
We reserve the right to deny a refund, return, replacement, or other request when we reasonably determine that the request involves fraud, abuse, misrepresentation, unauthorized payment activity, or misuse of our policies.
Nothing in this provision limits rights available under applicable law or through a customer's financial institution.
Changes to This Policy
We may update this Refund & Returns Policy periodically to reflect changes in our products, fulfillment practices, business operations, or legal requirements.
The policy applicable to a purchase will generally be the policy in effect when the order was placed, subject to rights required by applicable law.
Contact Us
For a return request, damaged shipment, incorrect order, defective product, or refund question, contact:
360° Coatings LLC
ReMARKable Resin
6077 Coffee Rd, #4-171
Bakersfield, CA 93308
United States
Phone: (800) 936-2159
Website: ReMARKableResin.com